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Small Business Owner
With COVID-19 having slowed sales and cash flow for many companies, CFOs have begun looking for sustainable approaches to encourage on-time or early payments. Many companies have taken the first step and automated their accounts receivable processes, ultimately improving efficiency through a lower headcount. However, a lean and efficient organization does not guarantee better receivables performance.
Instead, organizations should think more holistically about how they bill and start focusing on their customers. In this session, you’ll learn how focusing on the customer experience throughout the billing and payment cycle creates efficiencies for your team and ultimately boosts your bottom line.
Learning Objectives:
- Identify what challenges today's finance teams are facing
- List the differences between systems of record and systems of insight
- Identify how collaboration leads to higher levels of customer engagement and retention
- Recall what measurable outcomes CFOs are now tracking
Bryan DeGraw
The Hackett Group
Associate Principal
610-274-0686
Bryan has more than 25 years of experience focused on core finance disciplines including enterprise business planning, end-to-end business process creation, continuous improvement program management, cost reduction/management, and product/service level financial analysis. He has held positions leading projects and people in both corporate management and in consulting, defining and transforming back-office finance and customer-facing business processes. Bryan has Extensive Program Management Office (PMO) experience that includes defining and documenting methodologies, creating project measurements, facilitating workshops, and performing future-state training. In addition, he has advised corporate finance management regarding business plans, budgets, and process/performance improvement.
Nilly Essaides
The Hackett Group
Senior Research Director
610-274-0686
Nilly is a leading finance, digital transformation, advanced analytics and EPM thought leader, with years of experience researching, writing and speaking about the role of the finance function and of financial executives within global enterprises. A skilled meeting facilitator and an advocate for corporate practitioners. A public speaker and industry expert on finance transformation, AI and RPA and a prolific blogger with 1000s of followers.
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