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Difficult people are everywhere. Their numbers are small, but their impact is costly to organizations. They exhibit habitual behavior that negatively affects most people. Attendees will learn how to identify the various types of difficult people and ways to manage situations.
This presentation uses the DISC assessment to demonstrate the range of day-to-day workplace communication and behaviors. Some people confuse people who have a different workplace communication style than they do as "difficult." This presentation clarifies the difference between regular communication versus a "difficult" person's style.
When most people encounter a difficult person, they do not understand their reactions and are unsure how to react. Difficult people are unpredictable; their behavior can range from disruptive and loud to quiet and withdrawn. Difficult people are in every organization. Their impact on workplace productivity and teamwork is negative. Difficult people use their form of communication and behavior to control and undermine projects. Teams with difficult members experience high turnover rates and low morale and productivity. Members spend time talking about the problematic person, negatively impacting customer satisfaction and revenue.
The presentation gives you action steps and processes that work. There are various ways to handle the different types of difficult people. Identification of difficult people enables people to take charge of the situation rather than allowing the difficult person to take control.
Learning Objectives:
- Recall the DISC framework
- List DISC behavior and communication styles
- Identify the DISC stress behaviors
- Identify the common mistakes people make
- List workplace examples of difficult people
- Determine ways to manage really "difficult" people
Valerie Pelan, MBA, PCC
Integrated Focus, Inc.
President & Executive Coach
[email protected]
(972) 380-8149
Valerie Pelan, MBA, PCC, President of Integrated Focus, provides high-quality and customized coaching for her clients to ensure they achieve their goals and increase their confidence. Her coaching enables clients to improve their leadership capabilities, make better decisions, and demonstrate a positive approach to organizational dynamics. She works best with clients who want a Coach who understands the complexity of corporate team management and how to collaborate across an organization to achieve business results.
Her clients like her business background and leadership experience and the way she challenged herself to gain strategic expertise to ensure she had career options. Key highlights of her career include leading cross-functional product teams, executive briefings on market research results, and headquarters lead on regulatory activities for Fortune 100 corporations.
Clients describe their coaching sessions as thought-provoking and insightful, enabling them to explore areas that improve their leadership style and interpersonal capabilities. They are leaders motivated to leverage their talents and embrace a forward-looking vision to lead their teams. The coaching sessions provide a safe and confidential space to discuss complex situations.
Examples of clients include a VP of Marketing who improved business results by collaborating across silos, a leader who increased her visibility by leading a complex project and succeeding, and an operations VP who learned the importance of conflict management and teamwork to improve processes. Valerie's clients come from various industries, government agencies, and non-profit leadership.
She is also an Executive Coach for EMBA students at the University of Texas, Dallas Naveen Jindal Graduate School of Management. She speaks on Leadership Presence, employee engagement, and leadership models for companies, non-profits, and professional associations. She is a Professional Certified Coach (PCC) through the International Coaching Federation (ICF), Mentor coach, an MBA, and a Doctoral student in Adult Learning and Workforce Development. Her articles have appeared in the global coaching publication Choice
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